TextBot Conversation

This help page is for Desktop Studio. The Textbot Conversation action is currently not supported, so there isn't a help page for CXone Studio.

CXone Studio is a new product that's part of a Controlled Release (CR) program. If you're not part of the CR program but want to be, contact your CXone Account Representative.

The icon for the Textbot Conversation action.

Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. virtual agent with chat-based script types. Your virtual agent must support this action.

This action is not currently supported for use in CXone.